We want you to love what you order. If something isn't right, here's how returns work at Lila Calloway.
Return Period
Eligible items can be returned within 30 days of delivery, for a full refund or store credit — no questions asked.
Return Conditions
To qualify for a return, an item must be:
- Unused, unworn, and undamaged
- In its original condition, with all tags and packaging intact
- Returned within the 30-day window
Trying an item on to check fit is completely fine — the same way you would in a fitting room.
Non-Returnable Items
For hygiene reasons, we can't accept returns on:
- Items with broken or removed hygiene seals
- Personalised or made-to-order pieces
- Items damaged through improper use or care
Return Shipping
Once your return is approved, we'll send you the correct return address and instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we'll cover it.
How to Request a Return
Email info@lilacalloway.com with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
- Photos, if the item arrived damaged or incorrect
We'll get back to you with next steps within 1–2 business days.
Order Cancellations
You can cancel an order within 30 minutes of purchase. Once an order enters processing, it can no longer be cancelled — but you're welcome to return it once delivered.
Refunds
Once we've received and inspected your return, we'll confirm the outcome by email. Approved refunds are issued to your original payment method and typically appear within 10 business days, depending on your bank. Original shipping costs are non-refundable.
Discount Adjustments on Returns
If your order included a multi-item discount (like our "buy 2, save 15%" offer) and you return part of it, the discount is recalculated based on what you keep. If the remaining order no longer qualifies for the original discount, it will be adjusted accordingly.
Store Credit
In some cases, we may offer store credit instead of a refund at our discretion. Store credit is non-refundable and issued once per order.
Policy Updates
We may update this policy from time to time. Changes take effect as soon as they're published on our website.
Contact Information
Shop Name: Lila Calloway
Company Name: Lila Calloway
Email: info@lilacalloway.com
Phone: +1 917 508 5239
Business Address:
140 Maiden Lane
San Francisco, CA 94108
United States
Our customer support team is available Monday to Friday, 9:00 AM – 9:00 PM and typically responds within 1–2 business days.