We want getting your order to feel as considered as the clothes themselves. Here's exactly how shipping works at Lila Calloway.
Delivery Area
We currently ship within the United States and to a growing list of international destinations. If you're unsure whether we deliver to you, reach out before ordering and we'll confirm.
Delivery Address
Orders are shipped to the address entered at checkout. Please double-check it before submitting — Lila Calloway isn't responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays are processed on the next business day.
Shipping Time
Once processed, estimated delivery times are:
- United States: 2–4 business days
- Rest of world: 7–14 business days
Delivery times can shift due to seasonal demand, customs processing, public holidays, or carrier disruptions outside our control.
Shipping Costs
We offer free shipping on all US orders over $150. Orders below that threshold, and international orders outside the US, are charged a flat shipping rate calculated at checkout.
Shipment Tracking
Once your order ships, you'll receive a confirmation email with tracking details. Tracking can take a few days to update after dispatch, depending on the carrier.
Failed Delivery or Incorrect Address
If a delivery fails because of an incorrect or incomplete address, your package may be returned to us. We'll reach out to confirm the correct details and arrange redelivery; additional shipping charges may apply for repeated failed attempts.
Delivery Confirmation
Once the carrier marks your order as delivered, it's considered fulfilled. If you believe your package was lost or misdelivered, contact us and we'll open an investigation with the carrier on your behalf.
Contact Information
Shop Name: Lila Calloway
Company Name: Lila Calloway
Email: info@lilacalloway.com
Phone: +1 917 508 5239
Business Address:
140 Maiden Lane
San Francisco, CA 94108
United States
Our customer support team is available Monday to Friday, 9:00 AM – 9:00 PM and typically responds within 1–2 business days.