These Terms of Service govern your use of the Lila Calloway website and any purchases made through it. By using this site, you agree to these Terms along with our Privacy Policy and Return & Refund Policy.
Definitions
"You" / "Customer" — a person using our website or placing an order for personal, non-commercial use.
"We" / "Us" / "Seller" — Lila Calloway.
"Website" — our online store.
"Product" — any item offered for sale on the Website.
"Order" — a purchase of one or more Products placed through the Website.
Order Placement & Completion
An order is placed by selecting a product, adding it to your cart, entering your details, choosing a payment method, and completing payment. Your initial confirmation email confirms we've received your order — not that payment or fulfilment is finalised. We reserve the right to verify order details, confirm availability, and accept or decline any order; if declined, we'll let you know as soon as possible.
Discount Codes & Store Credit
Discount codes and store credit we issue are single-use, must be redeemed in one transaction, and are non-refundable.
Shipping & Delivery
Orders are processed within 1–2 business days of confirmation and shipped via our chosen carrier. Delivery timelines are estimates and may be affected by customs, peak demand, or events outside our control. Risk in the product transfers to you upon delivery. For international orders, you're responsible for any import duties or taxes applied by your country.
Prices & Payment
All prices are shown in US Dollars (USD) unless stated otherwise. We reserve the right to adjust prices at any time, though the price shown at checkout for your order is final and binding. Payment must be completed in full before an order is processed.
Returns
Returns are handled under our Return & Refund Policy. In short: items must be unworn (trying on is fine) and undamaged, and return shipping is generally the customer's responsibility unless the item arrived faulty or incorrect.
Complaints
Email us at info@lilacalloway.com. We aim to respond within 14 days, though this may take longer during busy periods.
Warranty & Liability
We're committed to delivering products that match their description. Please inspect items on arrival and report any issues promptly. Lila Calloway is not liable for indirect or consequential damages, and our direct liability is limited to the amount you paid for the product in question.
Force Majeure
We won't be held responsible for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, transport disruption, customs issues, or supplier failures.
Website Use & Intellectual Property
All content on this website — including text, images, and branding — is the property of Lila Calloway and may not be copied, reproduced, or used commercially without our written permission. You're responsible for keeping your account details confidential.
Changes to These Terms
We may update these Terms from time to time. Continued use of the website after changes are published means you accept the updated Terms.
Contact Information
Shop Name: Lila Calloway
Company Name: Lila Calloway
Email: info@lilacalloway.com
Phone: +1 917 508 5239
Business Address:
140 Maiden Lane
San Francisco, CA 94108
United States
Our customer support team is available Monday to Friday, 9:00 AM – 9:00 PM and typically responds within 1–2 business days.